A flaming product review.

Review of Optimyst Oakhurst Electric fire


I purchased this fire last year around March 2015 and have been using it ever since. It was part of a modernisation I was doing in my main lounge area. Removing a fireplace and creating an opening that this model would fit into.

The flame effect had caught my eye when I had passed it in a store and intrigued me how it worked.

I did some research and read up on it. I purchased the unit once the fireplace was ready and installed it. The flame effect was very impressive and once I had mastered the correct intensity so the door could remain closed and not have vapour over the inside it worked a treat. It all runs on filtered water you know, no ashes to clean etc.

However…..

I thought I would write this review to make you aware of the various areas where Dimplex may want to develop solutions that will last longer when the unit is used frequently.

  • Issue one
    • When using the fire the smell of resin was quite high. I assumed this would eventually settle but it persisted. I could tell that this was coming from the logs themselves as they were resin cast. I did contact Dimplex and you kindly sent me replacements as some had left the factory prior to curing properly. Most appreciated. The replacements however arrived and the main log across the top was loose and had disconnected at one end. I reported this and was told another set would be sent out and they duly were. Again the main log across the top was loose. The third set was dispatched and wrapped in a lot more layers of protection and it was OK. So that problem was resolved. Thank you for all your help here and patience.
  • Issue two
    • I clean the unit as recommend and made sure that the water is put through my filter jug prior to using. When cleaning the internal pieces I noticed that the transducer unit that creates the vapour was starting to pit and become rusty.
      transducer unit

      Fig 1

      (Fig 1) I photographed this and emailed Dimplex to ask if this was meant or expected to happen. Someone kindly phoned me back and we had a chat and they said it would not be expected and they would send me another replacement unit. My one was still producing the flame effect so I kept using it until a few weeks later it seemed to stop producing the flames. I then popped in the replacement they had sent me. I have now been using the replacement for a good few months and it is starting to become pitted again? I clean the workings and dust etc. every 10 days approximately. I have not reported this as I decided to write this review to see if some of these issues and comments might help in bettering the product development. (I work with a lot of manufacturing companies and understand the review process and complaint handling, leading to product improvements or modifications.) This has also been sent directly to Dimplex.

  • Issue three
    • The log effect resin unit that sits on top of the tank and lights up nicely has a foam seal around the outside edge to prevent light leakage coming up at the edges and taking away from the overall effect I assume. I have noted over the last four months that the foam at one side, at least, the glue has melted and become sticky.
      Fig 2

      Fig 2

      (Fig 2) The foam edging has come off or slipped down. I constantly push it back into positon when I put the logs back in. But the heat from the bulbs is obviously causing the glue to melt and the foam to detach. A solution for this might be a thing to consider.

I have not at this stage used the fan heater as this unit was purchased for the flame effect only and the overall look of the lounge when finished.

Credit where credit is due

I want to take this moment to say that the look of the fire is exactly what I expected and makes the lounge look the way I had expected and has been commented on by visitors and family alike. A great idea and looks and plays its part well. If it wasn’t for these small irritations that I have explained above. The unit is not even a year old yet.

This is an unusual piece of tech for me to review, but hey it is not all about the latest watch or phone. This is practical and looks great.

What are your thoughts?

Is changing tech like changing your clothes?

Is technology taking over?

The Latest Tech?

I, as usual, have started the year looking at the CES2016 event in America and seeing some of the new tech that is out and coming along in the next few months and years. I also keep one eye on the latest developments and trends in the tech world. Statistics, for example, have been saying for a few years now that Desktop computers are on the decline and that smaller factor machines like laptops with touch screen facilities are taking over. This alongside the tablet market that has been taking shares of the laptop market and it made me think, are we now at a stage where things are developing in such a way that the tech giants are creating the fads and trends that drive what we buy and use.

A long time ago in a galaxy…..well this one really.

When I first got into the tech world and started loving everything it did, tech was always advised to be bought on the following basis. Buy what you can afford within your budget and try and buy so that it is relatively future proof. Taking what you want to do with it into consideration.

Of course, the way we use technology and the things we can do now are just light years away from that time, but it still makes me think, Do we buy for the right reasons?

Apple pioneered the sale of new tech with the launch of the IPod and then the IPhone, basically a small computer that could do everything your large computer could do in the palm of your hand. They made it a desirable piece of equipment at any cost. Even if you weren’t going to use some of what it could do. This really made it a fashion accessory……..useful…..but a fashion accessory just the same.

Development never stops

Of course, development never stops and is only limited by the capability of the hardware. Hardware has been developing as well as the software over the last few years and things are now a melting pot of companies all wanting to sell you a fashion accessory. It literally is like buying the latest look and dressing up and going out and seeing if anyone notices. The clothing might not do all you want it to and some of the features might be for the look and not the practicality of it, but you have it and that’s what counts.

How should we decide?

This leads me to how should we decide and once we take out all the hype and the must have features and the latest and greatest, then how do we decide.

Again I tend to go back to the advice all those years ago: –

  • Look at what you want to do
  • Look into the future as you see it now and list what you might want to do
  • Budget and look at alternatives
  • Buy once you have looked at reviews and advice from people with the knowledge
  • The latest and greatest isn’t always the best
  • Tried and tested can be the very item you need

I have to admit to having a two-year-old phone model that I just bought last year. It has brilliant performance and does exactly what I want it to do. I bought it once the price had come down. My tablet is also around 2 years old again the same thing applied.

My desktop is older and I have upgraded elements like Ram, monitors and graphics card. But it does exactly what I want and keeps my cost down. I also have to admit to being techie geek and love the latest and the greatest just to play with, but practically speaking my bank manager doesn’t. So I have to be realistic and that’s where it works for me.

What do you do and how do you change your tech and why do you change it?

Are you a trail blazer?

White noise

information overload

Information overload

With all the feeds we get each day, whether they be Tweets or Facebook or email or news reports or telephone calls or even, yes, even a face to face meeting. It has been occurring to me that there is a lot of interference and traffic out there. Noise if you like. A white noise that obscures sometimes some very useful and genuine comments and info.

Filtration

Do we have a good method of filtration going on or are we being guided by everything that comes our way. I liken it to a video I once saw of an ant colony and the researchers were studying their behaviour and determining how they travelled and how they made their way back to base.

Obviously, they must use sent trails and they lay them down and everyone else follows them as well. Hey presto a fool proof system to get about and never get lost. Being researchers off course they have to test their theories and after the ants had created their best laid plans and trails the researchers created a circle of scents and trails all around some ants to see how they coped and would they get past it. Basically they surrounded them, with too much information to process, or white noise if you like, and they could not get back to the well laid plan. They were too distracted and could not get outside the circle. They really needed a method of filtration to find that one trail and stay on it at all costs and against all other distractions.

Unsung heroes

I know in amongst everything that bombards me every day there are unsung heroes who have gems of wisdom to help me on my way and keep me focussed and yes I do get a bit overloaded and distracted, but I do try and say to myself, be yourself,  do not try and be anyone else. Because someone finds a certain feed or path the way to go that is maybe not for you and you need to focus and keep going on the scent trail that you have visualised an laid down.

So do we curb our appetite for more info?

So what are the solutions and how do we cope? Do we simply switch off a lot of the noise and, I know a lot of contacts who have done this and are off various platforms and are in their case thankful for it. Bur remember that is maybe not the best approach for you.

Can we apply a filter to things then and just cherry pick what we see and what we interact with?

Well, yes off course you can, but there is always the fear that you filter out and disconnect from some info and miss a great nugget of gold and a gem that would benefit your business and your life. But hey, that is always the case, sometimes it is about being in the right place at the right time. Don’t let anyone tell you anything else.

Conclusion

I have to admit and say that it is an every changing medium for me and do encourage business owners to use the social media platforms and get out there. Join groups and contribute to what people and business are saying. I am, always changing what I look at and I am rather pleased with myself in the fact that I am now not getting as worked up about some of the feeds. No longer thinking every post is a nugget of gold but applying my filters, where do I want to be and how am I getting there, who can help and what can I do to contribute. I seem to be surviving OK.

How do you cope with all the info and what are your measures of filtration? Would be good to see some comments here. I hope to learn a lot.

Big Brother is watching you and has been for a while

data capture nline

Big Brother is watching you

“‘Who controls the past’, ran the Party slogan, ‘controls the future: who controls the present controls the past.'” Part 1, Chapter 3, pg. 37

The above is all inspired by someone the other day putting up a quote about the fact they had read 1984 and couldn’t believe how bad things were back then. Which made me laugh.

George Orwell’s 1984 was a book I read at high school for my higher in English prep. I was into science fiction and that genre and this sort off ticked some of those boxes. Obviously, it was about the state watching everything that the populate did and the perceived freedom people had was really not freedom at all. Orwell based it on the communist state in 1948 and his publisher’s enforced that he change the title to 1984 to make it more sellable and not offend the communist state of Russia.

History lesson over now, I came across a comic photo of Cortana, Microsoft’s office help in Windows 10, based on their game character from their Halo franchise. She will listen to you and answer questions to help. Similar to the OK Google in Android Google NOW.

But what are these helps really doing?

In the comic photo I saw that someone was happy that Cortana was there and they could chat, until eventually they had to switch Cortana off as she was so intrusive the person’s privacy ceased to exist.

My title is that Big Brother, the state in Orwell’s book that spied on everyone, has been watching us for a long time is in fact very true. Since the Internet has been around we have been spied on and catalogued in our preferences and histories and then email allowed us to be spied on. Particularly when it went online and became web based. Our shopping habits are spied on by supermarkets and stores, again with loyalty cards, as we scan, they record. We get vouchers emailed and sent through the post that give us money of the things we buy each week and use. Isn’t it amazing how do they know?

Should we be worried and concerned?

I meet a lot of different people in my IT travels from training to techie talks with geeks like myself. They range from the extremists who are so paranoid that they don’t use a lot of the available tech and systems that are around just now, to the laid back who use everything and deal with the aftermath.

I must admit to being nearer the second type of person with some criteria on what I would and would not do. I do love the latest tech and am slightly addicted to where it is taking us.

I would suggest to you that you are kept on record on the World Wide Web at a host of locations from government bodies who use your ID and unique NI number to shops and web page stored info. (Cookies and their friends). So worrying would be a fruitless activity and probably not get you any real benefit. Paranoia is the other extreme I find and people go to amazing lengths to avoid their real data and identity getting out there. It will get out there and to be honest it already is out there, is the amazing and correct answer to that.

Precautions

Of course I am not saying forget everything and lay abandon to any security and common sense, now that would be absurd, and I do meet that category of person as well.

We really need to use the latter, common sense and be aware of what we are doing.

  • Not clicking on everything that pops up.
  • Not filling in every form of filed that is asked of us by companies.
  • Unticking boxes that want to store our info and sent us data all the time.
  • Have all updates on and installed.
  • Make sure we have the latest and up to date Anti-Virus and spyware/Malware kit on our machines.
  • AND above all use common sense.

What are your thoughts on this and what do you do? Are you paranoid or very open?

Great to hear your comments.

Who’s in control?

sicial interaction

Eye Contact

I spend, probably like yourself based on the fact you are reading this, a lot of my time interacting with connections and friends on social media. Technology has become my tool for everyday life and connection to the correct people and areas for my personal life and my business life.

I often here myself tell people when I meet them, that I love technology and where it is taking us. We can handle and do so much more than we have ever been able to do in the past.

Until I bumped into this chaps YouTube Video, wow this made me think and challenged me and touched my sensitivity about what it happening all around me.

Check it out the read on for my initial thoughts after watching this video.

Well what do you think? I hope you watched it all to the very end.

I think it was well written and constructed and touches a lot on what society is now doing. Where we are placing our time and ideas. For some the security of having instant friends that interact with you remotely can be reassuring and social media in the past has been known as a medium to save people’s lives because they posted on it in a time of need and help was given.

But, the questions I suppose we are asking ourselves are, are we in control of it or does it take control of us? And is it changing society for the better?

If you do what the chap in the video did and simply walk down the street and take a bus or tube train and watch the amount of face down glued to the device people there are, it will astound you. But because this is a current 21st century thing we accept it I suppose as a sign of the times we are in.

I wonder what the future will look back and say. Will museums and documentaries reflect on this changing social culture as a good thing or a bad thing?

I still think the flexibility of mobile working and connectivity is amazing for running my business, but I am now challenging where I stand with talking to people. Actually looking in their eyes and engaging with them. Hence my top picture. Laughing out loud together in the same room and space.

I am a people person and always have been since high school and I always like to get in front of a person to talk over things, whether work or private concerns. Remote working only takes me so far and I am sure others are in the same boat.

What are your thoughts on this video and does it challenge you in anyway?

Well done to Gary Turk for making this and challenging where are and where we are going.

How much rope is enough?

How much rope is enough

Give them rope

 

Reflecting back over my career and various positions in organisations, I can say that managers in various guises have played a major part in how well I performed and how well I progressed into a better person in the workplace and in the processes I adopted and now use. Transferable skills shall we say.

 

We all over time gather info and learn, it’s just built into our systems. That’s why you hear people say, “You learn something new every day.”, when they come across a fact they did not know.

So, in the workplace we are always learning, now I don’t mean gaining certifications here, even though that always helps. I mean we are constantly shaping and evaluating what we are doing and if it could be done better and changing it so that the next time we do that task or a similar one, we will do it differently. Experiential learning if you like.

Where does the rope come in?

Well the rope comes in as I reflect back on various line managers at the various posts I have had. Some managers obviously stand out for the way they behaved. Some for positive reasons and some for negative reasons. But the importance is they stand out.

A manager’s job is a complex one and staff see the manager in different ways: –

  • The manager is in between me and the top brass, so they take the heat.
  • The manager is there to bounce things off and I let them take the final decision that I run with.
  • The manager is there to help me do what I do and advise and give experience where needed
  • The manager is there to identify my strengths and weaknesses and help me grow.
  • The manager is there to hound me and be on my back all the time
  • The manager is there to micromanage everything I do
  • The manager is there to bully me into doing things a certain way
  • The manager is just an extension of the top brass and I don’t trust them
  • The manager is just looking after themselves all the time.

The above are just some responses I have heard and I am sure you have heard many more over the years. The top ones are positive and the bottom ones are more negative. The culture the manager creates is one of the most important things in an organisation. It is either a culture of trust and growth and innovation or one of distrust and tolerance of the management as a whole.

The rope comes in where the mangers are switched onto their staff and not just processes and statistics. You see the managers that have stuck out in my past are the ones that saw my potential for self-motivation and gave me the rope to run with it. When I stretched the rope and I did on more than one occasion, they would grab the end and pull me back in a bit, but always with encouragement and not demotivation..

I have worked in some great environments where the people were such a massive resource and if they had been managed correctly would have been so innovative that the potential clients would be climbing over each other to come and deal with us. Sadly, a culture of short ropes and bullying was relevant and it destroyed the people and the innovative juices within a short period. Very sad indeed to be part of and watch. I did escape and got out before the whole house of cards fell.

So how much rope is enough?

This is a great question, don’t get me wrong I believe in systems and know they have to be there for so many reasons. I EVEN TEACH THEM.

But, I also have such a heart for innovation and letting people be creative. I teach a creative thinking techniques seminar that gets people to tap into the juices that made them creative when they were children. Which they have now parked as they have picked up the managerial styles over the years.

They come out and can create ideas that are normally outside their thinking processes. It’s like a relearning. I do believe that most people can be self-motivated and if given a brief and some rope may well shock you with the solutions they come up with. Once you trust and give them the opportunity they will impress. If not we all learn anyway and nothing is lost; I guarantee that more will be gained. It’s is easier to get the best out of staff with motivation than bullying. That I also guarantee, having experienced both.

What are your thoughts on this whole area, would be good to hear from you.

I want to stand on a platform with regard to this matter.

bridging the gap

Choosing a platform

During the time of election fever and the stance of many politicians and the media flooding our households, Internet and newspapers with all the spin and comments of election contenders, it occurred to me that many of them are launching the election campaigns on a platform of one thing or the other. If it isn’t the NHS it is migration and immigrants.

It got me a thinking

It started me thinking of what is the platform I stand on with regard to my business and how it operates and runs and then to take it into the techie world, what Social Media and Internet platforms do I use to get the message flooding to my customers and potential customers worldwide.

Platforms there are so many

It is the case that there are so many platforms, as with the election there are so many stand points that people take and you don’t know at times which one to believe, so we base our beliefs and decisions on past experience and their record if they have done the job before. When I set my company up I knew I did it out of passion. I wanted a company that had a drive and passion for what it did and did it well and honestly. So that was my initial platform if you like, I then structured the offering my company had around this. My testimonials from clients were my gauge as to whether I was achieving this each and every time. Then learning and tweaking happens. No one is perfect and it is the driving force behind our actions that should be considered.

So honesty, integrity and doing the best job as promised was my platforms and I hope I have achieved them as often as possible.

The other thing I did as an organisation was start to business network, before I even setup as a company I attended some networking groups to find out what business was saying about the climate and how they were getting on. I wasn’t setting up blind as they say. This paid off and I have continued to business network to this day. It is a great place to bounce ideas around, meet great people and pick up so much information and ideas.

What about online platforms?

With regard to online platforms, I have always been as you can imagine, the company is called IT Turning Point, very aware of what technology is doing and where it is taking us. The Internet has been with us for years and introduced so many changes in the way organisations and customers operate that it has dragged some organisations into the 21st century screaming and kicking.

The key of course is to decide your best and most appropriate route to market and then target the majority of your efforts there. This of course sometimes takes more than one attempt to get it right and is what I like to call a toe in the water scenario. We try and see if it works and tweak and try again until we hit the sweet spot. I decided early on to have a website and had it up and getting found before the official company launch, so when I launched people had a shop window to visit.

This of course was mentioned on all emails and literature to drive traffic in that direction. The site was optimised at the time for the search engines and we were off.

Social media was my next area of consideration and what should I do here and which platform would be best for me to use. I did the following and it has worked for me over the years.

My company was primarily B2B so LinkedIn to me was essential and getting my profile up to 100% as it was at the time and then making good honest connections with potential customers, existing customers and other companies and contractors that might be useful for me to touch base with and bounce ideas around. A company LinkedIn page was setup as well as my profile and maintaining it and promoting it became a goal.

For more awareness of brand name and getting me more widely known quicker I also thought that Facebook would be a great place to have a business page. So off I went on my next platform and got that page up and running and started to gain likes and awareness.

Remember, I am always aware of where technology is trying to take us and I launched a Twitter account at the same time to take advantage of the profile raising for my brand name.

In the corner of my eye I was always reading techie articles about search engine Optimisation and how you can get found online to make sure my efforts where not all in vain. This kept me informed that Google the main and most popular search engine was changing what it calls it’s algorithm that checks the Internet to find you and me and was placing more emphasis on Social Media activity and content. So this means and still does today that you need your website optimised, but you also need to be active in the realm of social media. You need to have link popularity, which means people are coming to your site from various locations and landing there and then leaving to go to other locations from your site.

Other social media platforms are out there, Google+, Kiltr, Pinterest and Instagram. It was now a case of deciding which platforms I felt I could benefit from and manage easily.

Again tools were there for the managing and these have helped immensely. Such as Hootesuit, highly recommended and there are others.

Email newsletters were the next thing I had always ran since setting up and had made a decision that a monthly newsletter would be the thing. So to this day we send out a monthly newsletter to a database of people who have signed up for it. Again there are laws about spamming people.

Have we reached our goal?

No, is the easy answer, we are always looking at tweaking and changing what we do and managing it differently and we do use other mediums to get the message out there, such as PR articles to business press, etc. We also run an online blog about technology amongst other things.

All these various platforms have meant that we have been able to vary our offering and develop it over the time the company has been running and as long as we keep to the company platforms of honesty, integrity and doing the best job as promised then we will keep it up.

I hope this helps, let me know your thoughts on the whole area of platforms, online or offline.

How far will you let technology take over?

Is technology taking over?

Is technology taking over?

Lately I have had conversations with quite a few businesses that are all adopting technology at various levels. Some are all for it and adopt the latest and greatest systems to make their workload more manageable, others keep what they see as a safe distance between them and technology.

I must admit even the smaller things, like I always used to have a pocket diary and a desk diary in the past and used them all the time. Now I have a smart phone and tablet and they hold my diary and to do list all in the cloud and they ping and pop to remind me of what the next event in my life is. A small change you may say, but a massive one for some business owners and personnel.

Other things such as keeping documents on a drive that automatically backs up and then having another backup of key areas in the cloud as well, just in case. Before that I had paper lever arch folders all along a large shelf that used to dispense them on my head as I passed by on many occasion. Less clutter I suppose.

Technology reliance

So am I too reliant on technology or is this OK and where do you draw the line?

What brought this post on was an article on the BBC technology news page that stated that Samsung have warned against talking in front of some of their smart TV’s as they listen for commands to be voice activated and record conversations and share them to third parties. I was and am shocked that this could even be happening and I am for new technology and where it can take us. Listening, recording and sharing a conversation that I am having in my own living room is just not on. It is a stage too far. We are all told that security is all down to us and we need to take care and not share the wrong info with the wrong people and keep our passwords secure. Then I read this.

I feel that the use of technology is great and has revolutionised the way I operate and I would say mostly for the better. But I am also not keen on the larger companies trying their arm with stuff like this. No way. A rethink is needed here and I assume that Samsung and others will realise this and make changes.

Should we be frightened?

This should not scare us away from anything technological as there are problems with every method you have of working and it is not always the medium that is causing the issues. So adopt what you feel comfortable with but don’t shy away from trying new ways of handling your daily tasks and workloads. If need be get advice and move a step at a time. Years ago everything was posted and then faxed, and then emailed. Even that is getting superseded by instant messaging systems.

Who knows where we will be in a few years’ time. Breathe and move on….

Working Smarter in 2015

working smarter

Time for change

I finished a recent post with a short section about what can change in 2015. With the phrase Working Smarter.

Now Working Smarter can mean many things to different people. I come from a sales background and smarter was always a way of measuring statistics. Smart targets, now as much as I agree with these they tended to leave a bad taste in my mouth and memory if you like. No matter how I set targets and made them measurable and REALISTIC, my direct line managers had figures of their own and their statistics to back them up. So their targets and figures for me were always away above where I thought they should be and in my mind were unachievable straight from the starting block –  UNREALISTIC.

So when I use the phrase working smarter, don’t panic and start battening down the hatches awaiting the worst.

The Best way.

Having now been in training for some time and working with loads of companies, organisations and departments, all having a huge range of disciplines, I have looked at things from more angles than most people and have come to conclusions that help when encouraging things to change.

Oh! Who wants to Work Smarter: –

  • Individuals can work smarter
  • Teams can work smarter
  • Departments can work smarter
  • Companies can work smarter

From the management team to the individuals on the shop floor everyone can do at least one thing smarter in 2015. Doesn’t sound a lot does it, but when it all adds up, companies change.

I have seen training two people in a department and the company benefitting to a degree that probably couldn’t have been properly explained prior to the training. Time saving techniques freeing up time. Using tired applications to a more productive level. It is amazing and I really should video a session and show you the response from people becoming enthused by something they have maybe used for a long time.

You see working smarter, is sometimes doing the same work you do every day, but doing it in a different way that creates results and gets you enthused. Freeing up resources and getting more out of them.

Don’t let things stay the same, make changes.

Don’t keep doing things the way you always have been, make changes, and make 2015 the year of blowing the dust away and doing things differently. It isn’t really rocket science, but with some help and encouragement and consultancy it can make a change that could revolutionise the way you do things at all levels.

What are your thoughts and are you going to do anything dfferent in 2015? Let us know.

My Double Google + Experience

google plus

This is about something that caught me off guard, and I am fairly sure it will have caught others out the same way – so what exactly is it?

To explain – I am very keen on using social media, and have a footprint on most of the main platforms that would help my marketplace and business. Facebook, Twitter, LinkedIn, Kiltr, and of course – Google+.

I went about setting up the various accounts, and then proceeded to create business pages. All went well. I had a personal Facebook page and then a company page. I had a personal Google+ page, and then went on to set up a company page.

Following me so far? Good! I was indeed a happy bunny, as all was progressing as I had expected. To bolster my knowledge, I attended various Social Media talks and workshops. One suggested getting your company listed on (what is now) Google Local Listings – so I went about doing this. I registered my location and opening hours, and thus got my business on Google Maps. This means that when someone performs a Google search for me, my company pops up on the right hand side of the screen with all my details. I checked all was working, and yes – there it was! Meanwhile my company page on Google+ was gaining visitors and followers – all was just as it should be.

Now this was around two years ago, and I have grown the page to get it where I want it, everything seemed to be going in the correct direction.

So why is this a Double Google+ experience?

Well this year I attended another talk on social media and the speaker displayed the Google+ page of another business, it had all the default settings and it appeared no effort had been spent on it. I sat thinking how glad I was that I had spent the time on my page.

Anyway, I went back to my desk and searched for my company in Google – it was (happily) listed on page one of the results. I then clicked on the Google+ page link under my company name, and to my astonishment discovered my page had very few followers or visitors. It also had the default settings and appearance! I then launched my Google+ account and went to my company page there, and it was the fully customised and populated one – I somehow had two Google+ pages.

I researched and found out that Google creates a Google+ page on Local, but doesn’t explicitly tell you – however this is the one that any searchers will see. I realised that I really had to fix this. Further research led me to carry out the following procedure, and Google doesn’t make it particularly easy.

  1. Sign in to the Google Local page, this used my business email account – rather than my personal Google+ account – I then made my personal account a manager of the Local Google+ page. I then have to wait 19 days, yes 19 days, before I can make my personal email account the owner of the local page.
  2. 19 days later I logged in again with my business email to the Google+ Local page, and then was able to make my personal email address the owner.
  3. I was then given the opportunity to merge the Local page with my previously created business page. Once this option is chosen you are told which areas will be merged. This new merged page will then have the link on Google maps, and all your company details, as well as all the followers I had built up.
  4. I checked by searching in Google and clicking on the Google+ page link to find the old local page still there.
  5. Once you merge the pages you get the choice to delete the old page, which now shows up as backup of the company page. I deleted it and double checked a Google search to see if anything had changed. They had – and I now had the local page I wanted – the one I had originally set up and gained interest in.

So now hopefully you see the double Google+ problem I discovered, and then thankfully cured.
Please let us know if this has been useful.
Were any of you aware that this issue existed?
We’d love to hear from you!