Tag Archives: computer

Is Virus Protection enough anymore?

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virus protectionI thought I would burp a little about the recent news broadcasts detailing the attacks that have happened, as well as the ones that are about to hit in around two weeks’ time.

Let’s start with the one that already happened, the Heart bleed exploit. This affected web servers and took advantage of a flaw in a commonly used library to gather random chunks of working memory. Unfortunately these random chunks often contained people’s login details or other personal information. And so we all had to go and change our passwords for many of the web services we use, Google, Facebook, and Yahoo and so on. Wait, you haven’t done that yet? Well you better get in about it today and make it so!

The attack due in a few weeks’ time was announced on the news feeds last week, and you need to make sure that all your computers are up to date and virus protected within the next two weeks. You have been warned!

So what’s new?

Well, in actuality, nothing is new. We have been plagued with hackers, attacks, and viruses for as long as I have been in IT.  And there is even a possibly they were around before then, I am not as old as you think you know! We have long been advised to keep our computers up to date, to install virus checking software and ensure we have the latest virus definitions. Yet we still succumb to the viruses as they hit the web. Is it because we just get lazy and don’t maintain our computers? Has the computer age made us feel that the software should maintain itself? Why do we have to do anything manually?

I have repaired machines in the past, and have asked the user if they had anti-virus software. The answer was often yes, as it came with the computer. Brilliant I said have you updated it recently … a long pause … no, was the reply, doesn’t it do that itself? I then checked the machine to find that the software was on it when bought, but had never been launched and never registered. In fact, it had simply been taking up some hard drive space and doing not a lot else! Given this was roughly three or four years after purchase, I will not tell you the number of infections I found on that machine.

Which hat are they wearing?

These days you can attend college or university and do an Ethical Hacking course, and come out with a matching qualification. Now if you use this the right way (known as white hat hacking) you will become an asset to any company wanting to protect their systems. Of course, used the wrong way (black hat hacking), you can cause mayhem and leave damage in your wake.

Help me Ian; what do I need to do?

Put simply, you need to do what you have been told to do for as long as I can remember. That is: keep your computer up to date, and keep anti-virus software on it and up to date. If you are on a network, then make sure your firewalls and other barriers are up and running. Oh, and just to let you know, it could all be changing again as the mobile usage increases and the cloud becomes our storage … watch this space, but be protected.

Further info on some of this can be gained by reading our previous blog on Windows XP cover, and on Passwords security.

Take care and be safe…

Let us know your thoughts on this issue and how you are coping in the battle for safe working.

Has the Cloud changed the business weather?

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Old Car PhoneI have always promoted the ways in which technology can help us, and how its advancement is changing the game in many different areas – from remote surgery via a net connection, to the way we communicate and interact. Some would say that this is great, and these changes are for the better – at least better than the sluggish old ways we used to do things. Others are more sceptical, and suggest some of what is happening is taking away from human interaction, often to the degree that we just can’t interact effectively face to face anymore.

With the above in mind, I must confess that I do a lot more typing than writing, and as a result my writing skills are just not what they used to be. Saying that, some would say my typing skills also leave a lot to be desired.

Anyway, I digress; I titled this article, “Has the cloud changed the business weather?”

This was a direct hit at what the Internet (or as it’s often called, the cloud) is doing to the way we do business. Let’s look back at the history of how it was done; again I will speak from the experience I gained over my working life.

In times gone by

In past lives I have used written reports, sending them back to my direct line manager. Then we got the marvel that was carbon paper copies, which meant I could keep a copy myself.

A fax was installed in my home office and I could fax info straight to main HQ and get it actioned. No more waiting on the snail mail to deliver. This was a revolution.

I was then made the proud owner of a pager. It would bleep to signify that I had to go to a phone and call the office. The next version had a small LCD screen where I could read a streaming text message instead of phoning in. Where was technology taking us?

OK, you have probably guessed by now that I am not a newcomer to the work environment. In fact I have been through a good number of changes to the way things are done.

The next development was a phone mounted in my company car. This was a large brick like device in the cabin, connected to a larger box that was taking up most of my boot space. The aerial was attached to the roof of the car, and off I went. However, my sales area included the highlands of Scotland, and the signal at that time was really very poor, so generally I was uncontactable unless I found a landline.

The car phone I was given after that was the first that could be considered truly mobile, and could be removed from the car and taken, yes taken with you, anywhere. WOW! This was just amazing. I could text and phone from anywhere and no longer needed to be tethered to my car.

I was then simply given a mobile phone, and along with that my first mobile computer. It had details of all the products I used to sell on it, and had the ability to allow searches and pricing on the spot in front of a client…

How could this be I hear you cry? Well that was technology for you, and it was driving sweeping changes to what we were able to do in business.

Obviously things have moved on greatly since these bygone days, and companies have had to accept technology moves one. They also have to deal with the way it has influenced what they do, and landscape of their proposed market places.

Access to the Internet started very slow, I still remember connecting via a dial up modem (33.6k which by today’s standards is the slowest thing ever) but it was new and exciting at the time. Then ADSL has superseded that, and now ADSL is on the wane due to Fibre broadband being rolled out nationwide.

With this advancement, and mobile broadband reaching similar speeds, it finally means that the cloud has come of age. The idea of ‘Always there Internet’ has truly arrived.

What we can do now in the cloud, and through the cloud, is an order of magnitude more impressive than my first work experiences of technology.

Where will it all go?

The question now, I suppose, is where will it all go? But what I want to ask you is where will you take it?

Will you adopt the latest technology and keep pushing what you can do beyond what you do now? Beyond what others are doing? The cloud is truly changing the weather in the business world in ways that a younger me could only dream of.

We can collaborate worldwide as if we were in the same office. We can have instant access to real-time information that allows us to make informed decisions faster than ever before.

We can access information at any time and any place, which means we don’t have to be tied to an office desk. Mobile Internet usage (or cloud usage if you like) has increased year on year to around 68 to 70% of all Internet traffic. Technology has improved beyond a large bulky desktop computer or chunky laptop, the information is now actually in the palm of your hand.

Our mobiles (and remember I started with a brick in my car) have now turned into smart phones. We can do all sorts of tasks using them, and that includes good quality business work.

Conclusion

I am still excited about where technology can take us, and would like to think I’m still a people person. It will never make me a recluse, so that I do not interact, but it can make my life and business world  easier. It can change the weather on the business front, and for me this has meant more sunshine and less rain, even though there will still be clouds.

What are your thoughts on adopting new technology for you or your business?

How Windows XP is gambling with your security

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Windows Xp Cover

Microsoft has announced that support for Windows XP will finish by April 8th 2014. After this date all XP users will be prone to an increased risk of viruses and other hacker attacks. According to a survey conducted by Net Applications, nearly 40% of global desktops still use Windows XP, only slightly fewer than those using Windows 7, which has 45% market penetration.

Do you really need to worry about this?

It’s true that your XP machine won’t suddenly die on the 8th, but its days are still numbered. The problem is that you may not be able to continue using XP with the same confidence as just now where Microsoft automatically send out automatic software updates and security patches to all XP machines which ensures reliability and security. On the 8th April this year these automatic updates will CEASE.

After 8th April 2014, when (not if) the bad guys detect a security hole that lets them take over an XP machine without the owner’s knowledge, they may be able to monitor your activity, read your emails and pick up sensitive corporate and personal data (e.g. online banking security, personnel data etc.).

Plan ahead to avoid the disaster

If you’re using Windows XP and your PC is connected to the Internet; you need to make plans some time before security becomes an issue in April 2014. The solution will be to move onto a later version of

MS Windows (7 or 8), but not all computers currently running XP will perform adequately with these newer operating systems. Another consideration is purchasing new licences can be relatively expensive when compared with new PC & licence price.

You need to think about all the programs that you use and if they can run on the new operating system. Many organisations run applications that are not provided by Microsoft, such as accounting packages or engineering drawing and planning. These need to be checked for compliance with any proposed changes. What happens if it all goes wrong? Do you have a disaster recovery and business continuity plan that’s more substantial than simply backing up your data?

How to implement?

Whether you are moving one machine from Windows XP, or more, it’s worth developing action plan now. Below are some suggestions on items to consider:

  • Start with the obvious: check to see which desktops and laptops are still running Windows XP.
  • Rank your machines in two ways: importance and urgency. Systems that score highly in both measures need an action plan soon. Unusual or specialist software, or machines you run accounts on, for example, should get higher ratings: they may need special attention.
  • Complete backup of data including emails and any special program data that is not held within the documents area.
  • List the programs that you require setting up on the new computer.
  • Get hold of all the discs, licence keys, user names and passwords as appropriate.
  • Find all the drivers required for new operating system.
  • Plan time to migrate – it will probably take 3-4 hours per computer. Also note that there is no automatic way to migrate from Windows XP to Windows 7 or 8.
  • Plan which machines must go first if you have many machines to migrate.

Complex Situations

Complex situations will require detailed planning and testing prior to migration. It will pay dividends to seek the help of an experienced IT support company to ensure that you have a trouble free migration.

How many Windows XP machines have you got running and what is your action plan to deal with this? Give us your comments here.

Guest Blogger for this article was

David Shuster of Managed IT Experts
david@manageditexperts.co.uk
http://www.manageditexperts.co.uk

I won’t bother training, it’s a waste of money!

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trainingOur parent company is a training organisation and they are always astonished at companies and peoples response to training or lack of training.

During times or recession one of the first things that companies cut alongside staff is training. “How can we train staff when we are paying people off?”

Well to be honest that’s exactly when you should be training your remaining staff to keep up moral and make them more effective at what they do.

Here are 10 reasons you should train your staff.

Ten Important reasons why training and investing in your staff is more important at this time than ever:-

  1. Training boosts morale. Staff will feel better and more motivated about working with your company if you show belief that they can improve.
  2. Training highlights priorities. In financially difficult times, the needs of the current staff can be directed toward specific training.
  3. Training is not expensive – compared to recruiting and hiring new staff. Whatever the challenges your company is facing, reducing your training budget isn’t going to improve things.
  4. Training is a stimulant, while cancelling training can enforce mediocrity.
  5. Training helps keep pace with a changing business. You need to keep up to date with new developments in order to remain competitive.
  6. Training encourages teamwork. If you’ve got fewer admin staff than you’ve had before then a refresher course on office apps or Project can help the existing team focus on the essentials and work together more effectively.
  7. Training encourages the good habits of your staff and produces your best work.
  8. Training creates revenue. Focused training can pay for itself over and over again by raising morale, encouraging efficiency and working at high standards.
  9. Training treats your staff like professionals. Staff who believe they are valued enough for you to invest in developing their skills might stay with your company a little while longer.
  10. Training helps maintain and improve quality and productivity.

What are your thoughts on training and sharpenning up your employess skill base? Remember as much as your organisation may produce a product or service. without the employees you produce nothing!

Let us know what you think.

 

Who has the lion’s share?

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touch screenWho has the lion’s share?

In this post I thought we could have a look at who has the lion’s share of the Operating system market. That’s not such an easy question anymore, as the idea of sitting at a desk and performing all your duties has changed drastically over the last few years.

 

The operating systems we use daily are now spread over the following device types:

  • Desktop Computers and laptops
  • Tablet computers
  • Smart Phones
  • Server machines

Gone are the days of the Microsoft Windows revolution, the massive change in how we used computers that made us all want one, and then get really frustrated with it as the technology kept changing. In the pursuit of progress, the Operating system was continually transformed into something else just as soon as we were just getting to grips with it. Our parent company, IT Turning Point, exists primarily to educate and inform. This keeps everyone using their systems and software correctly, and ensure they always work to their benefit.

Let’s look at the Desktop

 

Desktop operating system browsing statistics on Net Applications
Windows 7

47.53%
Windows XP

28.53%
Windows 8

10.68%
OS X

7.68%
Windows Vista

2.10%
Linux

1.48%
Desktop OS Market Share as of February 2014 according to Net Applications

 

Microsoft still has a massive share in the desktop market, primarily because of their prevalence in the business world and enterprise companies. They have the history of targeting this market successfully, and that past success really what made them who they are today. It is interesting to note the various incarnations of the Windows operating system still dominating the desktop marketplace.

When it comes to mobile, things are different indeed

Microsoft did not see the mobile market as their main thrust, and as such they left their entry into the arena a bit late. By the time they made their move, Apple had introduced us to the touch screen smart phone, and the mobile landscape had changed. Google entered the market with Android, its operating system for mobile devices, and the landscape changed once more. Let’s look at the picture for mobile devices as things stand:

Worldwide smartphone sales to end users by operating system in 2013
Android

79.0%
iOS

14.2%
Windows Phone

3.3%
BlackBerry

2.7%
Other

0.9%
Mobile OS Market Share as of 2nd quarter 2013 Gartner

Mobile operating system browsing statistics on Net Applications
iOS

52.96%
Android

36.14%
Java ME

4.44%
Symbian

3.50%
BlackBerry

1.42%
Kindle

0.93%
Windows Phone

0.45%
Other

0.16%
Mobile OS Market Share as of February 2014 Net Applications[1]

 

As you can see, the companies in the mobile arena are very different from those on the desktop, and it’s still evolving – these mobile devices also include tablet computers as well.

Android have swept the floor with their OS, a large amount of key hardware manufacturers signing up and skinning the core Android to make it their own. Layers such as HTC’s Sense and Samsung’s Touchwiz enable these devices to stand apart despite the same underlying core. Google have kept their hand in with Android devices running an unskinned version of Android – these devices are all part of Google’s Nexus range. See our recent posts for articles on these devices.

The current statistics vary drastically, but it is now being suggested that around 72% of Internet traffic is coming from mobile devices. A very interesting statistic, and again as we mentioned at the beginning, this changes the way we do computing in a big way.

The second table above shows the Operating systems we are browsing with in the mobile market, as you can see Windows is at the bottom and Microsoft are now desperately playing catch-up.

Conclusion

Microsoft have still got a lot to offer, and they still have the main desktop market sewn up for now. They have moved late for the mobile market however, and the writer has to wonder whether they will continue in this arena or pull back and concentrate on what they do best. Considering that we are moving more towards mobile working, and more tablet computers are being bought every day, that may not be a move they can afford if they wish to maintain their own future growth.

 

What OS do you use and what devices do you have? Let us know your thoughts.

Do I use Protection?

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passwords

Password protection of course.

In this post, we are looking at passwords – and what people do or don’t do with them. It was inspired by a recent report online about the most common passwords of 2013. It scares me when I see what is being used. Strong passwords are one of those things we know we need, and should be using, but tend to put little to no effort into. Then we tend to be the first to shout ‘my details were taken’ when things go wrong.

So what are the rules then? Different camps will give you different instructions, and some will claim a password is strong when in fact it isn’t.

Let’s look at the most common methods:

  1. Use Different passwords everywhere.
    Why should we have to do this when it is so easy to use our pets name at every password prompt? Well it’s simple really. If someone guesses your pets name, and believe me they will, then they have access to every site you use. A study by an online company, called BitDefender, showed that 75% of people will use the same password for their email and Facebook. If that is then also your PayPal password, and it’s discovered, say goodbye to some funds and your friends.
  2. Remember the Underwear Meme
    Seemingly the saying goes like this: Passwords are like underwear. You should change them often, maybe not every day of course. Don’t share them. Don’t leave them out for others to see. (No Post Its). They should also be mysterious and a secret to others. So make them something that they can’t guess.
  3. Avoid Common Passwords
    If the word can be found in a dictionary, it is not a strong password. If you use numbers and letter as they appear on the keyboard, it’s not a strong password. Relatives names and pets names, NO. Even if you follow them with a number. Birthdays and anniversaries are just as bad sadly. Hackers will try all these things first. They actually run programs to check all these kinds of passwords, and for the love of all that’s techie, if you use “password” as your password, please just sign off the Internet right now. SplashData has been listing the 25 worst passwords for some years now, and “password” has always topped the list as the most common password. This year it was deposed by the long-time second worst password: “123456.” No, really!

So what are you tips I hear you cry!

Don’t cry, here is some advice.

Strong Password Solutions

How to Build Strength

To create a strong password, it is suggested you should use a string of text that mixes numbers, letters that are both lowercase and uppercase, and special characters. It should be eight characters, but preferably many more. A lot more. The characters should be random, and not include words, flow alphabetically, or be from your keyboard layout.

So how do you make such a password?

1) Spell a word backwards. (Example: Turn “New York” into “kroywen.”)

2) Use l33t speak: Substitute numbers for certain letters. (Example: Turn “kroywen” into “kr0yw3n.”)

3) Randomly throw in some capital letters. (Example: Turn “kr0yw3n” into “Kr0yw3n.”)

4) Don’t forget the special character. (Example: Turn “Kr0yw3n” into “Kr0yw3^.”)

You don’t have to go for the obvious and use “0” for “o,” or “@” for “a,” or “3” for “e,” either. As long as your replacement makes sense to you, that’s all that matters. A “^” for an “n” makes sense to me.

The suggested best form today seems to be creating a sentence and type it in, including spaces. It takes algorithms much longer to crack something like that than it does just for straight words – even if you have changed the letters for symbols and numbers. (Example: “I love yellow trousers”). This believe it or not is quite secure, and has the added advantage of being easier to remember. Of course, I could also swap numbers for letters and include symbols as well.

Well I hope you got the point and the Protection is definitely needed.

To finish, here is last year’s list of the 25 most commonly used passwords. I expect to hear the cries of despair as you recognise yours. It also shows their change in rank from the year before, and includes some newcomers for this year as well.

1. 123456 (Up 1)

2. password (Down 1)

3. 12345678 (Unchanged)

4. qwerty (Up 1)

5. abc123 (Down 1)

6. 123456789 (New)

7. 111111 ( Up 2)

8. 1234567 (Up 5)

9. iloveyou (Up 2)

10. adobe123 (New)

11. 123123 (Up 5)

12. admin (New)

13. 1234567890 (New)

14. letmein (Down 7)

15. photoshop (New)

16. 1234 (New)

17. monkey (Down 11)

18. shadow (Unchanged)

19. sunshine (Down 5)

20. 12345 (New)

21. password1 (up 4)

22. princess (New)

23. azerty (New)

24. trustno1 (Down12)

25. 000000 (New)

Let us know what you think, and how you cope with remembering all the various passwords you use.

Sniffing Around CES2014 in Vegas!

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CES2014

Consummer Electricla Show 2014 in Vegas

I have always wanted to put that as a title. However sadly we are not at CES 2014 in Vegas but we are sniffing around some of the reports that are appearing online to see what is being displayed and demoed this year.

The news if heavy with all sorts of reports from all our favourite electrical companies, Samsung stealing a lot of the press with their Ativ Book 9 2014 edition and of course their curved televisions 50-inch OLED.

LG have released their curved phones, which use OLED technology. They have also been showing off their Fireweb Firefox driven phone and not to be left out of course have launched and showed of their 4K curved OLED TV, 77-inch in size with a picture that is stunning.

Sony is producing facts and figures about sales of the new PS4 against the Xbox One and it looks like Sony is in the lead now and if the figures are to be believed, well in front.

Other news, is that Android devices are to top 1 billion in 2014, so not much slow down there.

One of the most interesting facts is that there are more wearable devices than ever before and a lot of talk about Intel moving in this direction. This is firing up rumours that Intel might be giving up on its mobile ambitions to pursue the wearable market. Time will tell.

Lenovo are still prominent this year with their Lenovo Thinkpad 8, they claim this newest offering,  “will put a full PC in the palm of your hands.”

Other memorable news feeds are talking about the progress of self-driving vehicles, again this technology is developing fast and the computers are now able to handle more data than ever before, so watch out for the self-driving vehicle coming your way soon, no pun intended.

I will leave you with this link to a 3D food printer that has appeared at CES this year, it prints chocolate and candy….now there’s a printer for the office……

3D Food Printer

Yes, CES 2014 has once again not let any of us GEEKS down. There are developments from the hardware manufacturers like Tegra and snapdragon showing off where things are going next right down to new travel experiences and viewing delights.

Check out some of the feeds online and start to get excited about what is happening in the world of tech.

What would you like to see come sooner rather than later, let us know?

Ian Thomson
IT Turning Point

Ho! Ho! Ho! The Christmas Gadget List……

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Christmas gift list

Happy Christmas from us All

It’s that time of the year again when people are eying up their Christmas want lists and gadgets are almost likely to be up there near the very top for many of us.

From a new mobile to a tablet computer there are an array of gadgets that can keep us drooling and wanting the next best thing. So who are doing the most obvious pushing this Christmas Time? Who will Santa be wooed over by when he is choosing your and my presents this year.

Phones

The IPhone 5S is still high in the popularity stakes with its clean looks and fingerprint recognition. Will an Apple at Christmas be your thing. At around £549 to buy.
HTC One is the competitor and again sturdy design with HTC’s proven record of phone technology. Fabulous sound through two front facing speakers. Made from a solid piece of aluminium. At around £479 to buy.

Cameras

The cannon EOS 700d might be the present you are seeking from Father Christmas, get the professional shots you have always wanted. 18 Megapixel sensor and great build quality; this puppy will set you around £750 to buy.
Samsung have their NX300 out as well to compete and being Samsung the name is there as far as technology is concerned. It has a 20.3 Megapixel sensor and talks to all other Samsung devices. It will take around £600 out of your Christmas savings account.

Apple again

Apple MacBook Air is still popular, the 2013 edition. Only a small upgrade to previous versions but still maybe on your Christmas list if you are and avid Apple follower. Apple never does anything by half so this baby will cost you around £849 to buy.

TV’s

A large new TV, which would be a great Christmas present. Samsung again with their Samsung UE46F8000ST, 35mm thick with e tiny 5mm surround bezel has to be a great pick. Image quality is meant to be one of the best from an LED TV. And it includes all the gesture recognition that is coming in. Basically a computer on board containing Quad cores……This screen will steal around £1800 from your savings.
Panasonic have their TX-P60ZT65, which is rumoured to be the best HD TV out there with extremely fine picture detail. Smart with Internet options and also acts as a media streamer. However the elves will raid your bank account to the tune of around £3650.

To finish our Teaser list…..

How about a JL Built-in Wine Cooler, this small cabinet fits in the smallest of spaces in a kitchen and chills the wine, 7 bottles, and is very quiet with a noise count of only 36dB. Doesn’t frost up either it seem? This will cost your around £180, so not such a sting on those savings this time.

Well, have a great Christmas and a fabulous new year and let me know below what your gadget for Christmas would-be this year.

IT Tech Point

Windows 8 is on the shelves, will you change?

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windows 8Microsoft have launched the latest incarnation of the Windows operating system and it’ s again a major revamp to tap into the mobile tablet market, where they have been lagging behind for some time.

Is it too little too late? Well that remains to be seen, they still have 2.5 billion desktop users worldwide and they have to be maintained and brought into the next operating system. This proved hard with Widows Vista where less that 30 % adopted the new operating system. Windows 7 redeemed them slightly and has now been adopted widely and clients and enterprise networks moving into Windows 7 with gusto now. Of course this was on the back of Microsoft dropping Windows XP, by far best incarnation so far and the one that just runs and runs.

So what of Windows 8?

Well it is a change again from what we are all used to and is designed primarily to attack the tablet market and mobile devices. The Start menu has changed and the desktop layout is completely changed.

In the main guts of it the system itself has changed, better power usage, more difficult to hack, faster to boot up as it leaves some of the operating system on a hard drive space in a memory slot so it can boot quicker, similar to the hibernation system we have had in Windows for some time and it works. There will be the inevitable learning curve and complaints about where everything now can be found. But that’s progression for you.

Adoption

As usual we predict that the larger organisations will stay with an older version of the operating system until Windows 8 has been proven and the first or even second service pack is launched.

This is always the case and nothing new for Microsoft. The biggest up take will be home users and the new computer purchases, which will drive the sales forward. Also the launch of Microsoft Surface, which is another name for the Windows 8 on a tablet. So the tablet market may take off big time. So look out for bargains of the older stock that retailers will get rid of.

Will you change?

Well it is this author’s opinion that it is a personal matter of the individual user as to when you change; just make sure that all your existing apps will work with Windows 8.

For companies it is always advisable to wait for the fixes to hit before adoption on a large scale.

Check out the buzz on the Internet now about Windows 8 and read as much as you can before you believe all the hype and take that plunge.

Good luck.

Ian Thomson

Founder/Senior Trainer/Consultant

Online or Offline

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training and consultancy

Well the debate has heightened again about the use of Online to purchase goods and services. With the closure last month of Jessops, Blockbuster, Comet and HMV where do we stand with regard to keeping a healthy shopping and retail sector and the use of the Internet.

Initially when the Internet came around the speeds were too slow, major companies did not adopt the Internet quickly so choices were limited to what you could purchase. The security element was also a major concern.

However nowadays this has all been overcome and the Internet has flourished into a massive repository of all things. There is very little you cannot find somewhere on the Internet and usually cheaper than in the high street stores. There of course is still the area of security with a customer leak of details almost monthly from somewhere. The sellers are not all major companies and this can lead to failed promises and customers being let down and finally there is the aspect of dealing with someone who is not there face to face.

When we purchase from a shop and have problems we can usually juts go right back there and see someone face to face who will take ownership of the issue and get it resolved. (With some exceptions and horror stories of course). I can relate to the online scenario  having had a problem with a TV I purchased and the manufacturer wanted nothing to do with the faulty unit and the retailer online I had dealt with said there was nothing wrong with it. I was frustrated and felt I had nowhere to go.

So what is the reason we are going over to online so much. Well as you can probably imagine there are various reasons and here are a few I am sure you can identify with: –

  • Convenience of being able to shop from your own home at any time.
  • More and more traffic on the Internet nowadays is via mobile devices and it makes it so convenient to shop.
  • Things can usually be purchased and delivered cheaper than in the local store.
  • The Internet has become of age and is more acceptable to this generation.
  • Media is moving mostly to digital, films, music, etc.
  • And more.

This list is not exhaustible, but it is our fear that we will lose so much by going this way completely. I am a self-confessed GEEK and love where technology is going and the flexibility of the way we can do things. But, I am also sometimes of the opinion that it would be good to go and see and feel some products before we purchase them and also to chat to someone who knows something about them. I also believe in the local market and the local business owners making a living.

What are your thoughts and opinions? Is this move a good thing or a bad thing?

How can business adapt to this and keep them afloat and busy?

Ian Thomson
Founder/Senior Trainer/Consultant
IT Turning Point