Thought I would jot this down for any of you who have had a similar or might have a similar experience in the near future.
Let me explain what happened and the tile will become clear.
It was Friday like any other, well in fact it was a slightly busier Friday than most others and it meant that my timescales for my Friday routine would be changed drastically.
I have started the day by getting up earlier than normal and attending the launch of a new Business newspaper in Fife and a chance to meet and network with new people and of course some old associations were re-established. I then visited a company within the business centre, where the launch had taken place, about some business we were doing together and finally met a young entrepreneur for a coffee and catch-up about where he was and what he was embarking on now. Always and exciting meeting and very inspiring.
Social media wise this had meant that I had not done any of my Follow Fridays yet or even tweeted about the launch I had attended. Once back at the office I proceeded to open up Hootsuite and get down to the social media business of the day. I had lots of thoughts and wanted them out there.
Hootsuite on my mobile had registered an error when I tried to tweet from @itturningpoint earlier. I thought it might be my signal strength at the time and now that I was back at my desk and on the land based Internet I could get this done.
I duly opened up Hootsuite and went to it to find that I had a message pop up on the screen to say that my Twitter account had been suspended……………What?
I then went and logged into Twitter in my browser and found that indeed my Twitter account was suspended. I had received no email or earlier notice of this event and the screen did not even explain why this was the case. I had no idea at all why I was suspended and for how long or how to get out of this situation.
I clicked on various links in Twitter and found a form you can fill in to ask for it to be reviewed and I did. I simply put Why? In the subject line and then asked why and how this can be reversed in the main body of the form. I submitted this and within a few minutes received an automatic email that told me I had been suspended and that the account would be deleted. No further details as to why.
There was a small sentence at the bottom however that said if you disagree with this decision please reply to this email and say you disagree and that we should not suspend and delete your account and we will review it again.
Obviously I diligently did this and then just had to wait.
In the meantime I had contacted Pauline at Floriizel Media and asked if she had come across this before and what were the ways out of this. Pauline suggested all the things she had experienced and I explained what I had already done. Between us we thought that was all we could do and the wait was on to see if Twitter would reinstate the account. Pauline also noted that another account I had @Invitebiznet was also suspended. Now I was feeling victimised.
You guessed it I had to go through the same procedure for that Twitter account and wait and hope that Twitter would reinstate it. I had Googled in the meantime to see if there was a surge of accounts being suspended and maybe Twitter had a problem out there and was trying to keep it quiet. I found nothing significant.
I waited and checked occasionally; nothing.
Then on Saturday I checked during the day and as if by magic both accounts were back up and running as if nothing had happened. No email of explanation, so I am as much in the dark as I was at the beginning. There are loads of articles on Google about how not to get suspended, but I have been doing nothing out of the ordinary and felt that I had broken no rules as far as I was aware.
The lack of explanation from Twitter I think is the most alarming thing and shows a complete lack of customer care and service.
So be aware and I guess keep pestering until they put it right again. Of course, unless you are breaking the rules, then simply stop.
IT Turning Point
Great article Ian. Certainly was frustrating last week eh!
The least they could do is contact direct with an apology and even an explanation of what you were ‘doing wrong’
I assume one of the tweets must have been flagged up by some algorithm they have set up. The internet is down in the office so unfortunately i won’t be #FF just now either, so #FF to all you fellow ‘Inviters’ and customers of Vine Conference centre.